Privacy Policy

MV Utilities is committed to protecting the privacy of the visitors to our website www.mvutilities.co.uk. We make sure we treat your personal information with care when you provide it to us and never pass it on to anyone else. We assume you have read this policy when you leave any private information with us.

 

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

 

What information do we collect?

The following types of personal data may be collected by us:

  • Data regarding visits to and use of this website
  • Data submitted through our online forms including [but not limited to]; your company name, your name, contact email address, contact telephone numbers, Current Electricity / Gas supplier, Contract end date &MPAN / MPR numbers.

 

Note: Please be aware that all our calls are recorded for quality / staff training purposes. These recordings are used by our Customer Services team to resolve queries or contract discrepancies.

 

Data Collected via site analytics

We collect information generally through established services such as Google analytics.We gain information such as your IP address, geographical location, browser type, referral/key phrase source, length of visit, path through the site and number of page views per session. We may use this knowledge in the continual development of this website, to help us make the user experience better for you and for general marketing purposes.

 

Use of Cookies

Cookies are used by us with this website. A cookie is a text file sent by a web server to a web browser which is then stored by the browser. The text file is then sent back to the server every time the browser requests a web page from the server. This enables the web server to identify and track the web browser.

 

We may send a cookie which could be stored by your browser on your computer’s hard drive. We may use the information obtained from cookies to improve the website.

You can refuse cookies in most browsers but this can degrade your experience of websites like ours.

 

Supplemented Data

Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in such case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.  If you provide information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

If you believe that anyone has provided us with your personal information and you would like to get the information removed from our database, please contact us at admin@mvutilities.co.uk.

 

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any external website you visit.

 

Personal data safeguarding

We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. However, due to complex nature of communication platform(s) we cannot guarantee the security of data sent.

 

What do we use your information for?

 

We strongly believe in both minimising the data we collect and limiting its use. Data collected will only be used for the purpose (1) we have been permitted, (2) as necessary to deliver the Services we offer, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

Any of the information collected may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the expressed purpose of delivering the product or service requested.

 

How do we protect your information?

A variety of security measures are used to maintain the safety of your personal information submitted.

 

All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted only to be accessible by those authorised with special access rights, and are required to keep the information confidential.

 

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

 

By submitting the contact forms on our website you give consent to be contacted by us through email, fax,phone and automated IVR.

 

Would you like to know anything else?

If you have any questions not covered in the above privacy policy please contact us using our contact form, email to admin@mvutilities.co.uk, or post to MV Utilities, Graphic House, Burnley Road, Altham, Lancashire, BB5 5TX, United Kingdom.

You can of course give us a call to our data manager Mr. Shaleen Sharma on 0207 099 1336 or email at shaleen@mvutilities.co.uk.MV Utilities is a trading style of Save and Raise UK Limited